HUGHESNET NOT OFF TO THE BEST START

   Changed from Comcast to Dish for TV and Hughes Net for Internet.

   So far Dish is fine, Hughes has been a bit of a pain in the rear with poor download speeds, but for now things seemed to have leveled out.

   Below is the notification I got today (Nov 7th) about the appointment set for Nov 1st, which of course took place 6 days ago.

   If I hadn't already spent about 260 minutes online with their Tech people to get the initial poor service more or less taken care of, it would be sorta funny, as it is it makes me wonder if Hughes knows what they are doing?

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From: DO_NOT_REPLY@hughes.com
To: harris20XX@aol.com
CC: hughesnet_order_notice@dish.com
Sent: 11/7/2017 9:48:23 A.M. Eastern Standard Time
Subj: Information about your HughesNet Installation

Installation Appointment

Dear BILL H,

Thank you for ordering HughesNet®. A certified professional installer has been assigned to set up your HughesNet high-speed Internet service. The installer's name and contact information is listed below.

Your Install is Scheduled on: November 01, 2017 12 to 5PM
Installer's Name and Phone#: Dish In-Home Services 800-333-3474

Distributor's Name and Phone#: Dish Network Corp 800-333-3474

Site Account Number (SAN): DSS35496XXX

You may receive a phone call or text message from the installer to reconfirm your appointment. You can also call the assigned installer if you need to update your appointment or ask any questions regarding your installation.

If you are unable to reach the installer's company for any reason, please contact the assigned Distributor listed above.

Check out our Install FAQs for more information. For further assistance, call Customer Care at 866-347-3292 with your order number.

(Please do not reply to this email because the mailbox is not monitored.)

Thank you again for ordering HughesNet!

© 2017 Hughes Network Systems, LLC. HughesNet is a registered trademark of Hughes Network Systems, LLC, an EchoStar company.

Photo of my roof now with 2 dishes

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Comments

Ross Siegel Its satalitte its not supposed to be fast, Why do you think we still have comcast internet???

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Marc Waxman As I said before, folks switch from Comcast to another provider only to find that the grass really isn't any greener.

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Ross Siegel If u read Hughes nets speed or there prices u would know it’s worse

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Marc Waxman Hughesnet offers Gen5 their advertised best plan at what they refer to as "super fast" download speeds 25megs. Wow!! If that's fast what's my 200megs plus from Comcast? As for customer service, it looks like it's as bad as the rest of them. Folks who signed up for it are saying to avoid it like the plague!

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Ross Siegel The problem is the Upload blows and its more expensive than comcast, 25down is fine its the upload thats bad

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Marc Waxman It's like three megs for upload. Now they're approaching dial up speeds! Lol

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Davey Crockett HUGHES SPEED TEST NOW SHOWS

Download Speed: 22.03 mbps
Upload Speed: 1.21 mbps

Prior tests on myhughesnet.com had showed results in this range:
3.22 / 0.75 and
5.11 / 0.82 
with commentary: 
"System Summary - State Code 30.3.4 Web Response time is longer than expected."

After initial issues things seem to have been stabalized. Only time will tell.

The good news is that I am no longer a customer (ie: Victim) of Comcast and I expect to be hearing from them shortly as to how I owe them hundreds of bucks for breaking my 2 year agreement. 

I look forward to telling them where to shove their agreement.

Misc Below - this is a Dish/Hughes screen shot showing download/upload speeds with them  It is NOT a Comcast speed test.  My download speeds with Hughes are not as impressive as the test shown.  It seems to have stabalized but I have had them only 11 days and a good many service issues have come up - still the TV service at Dish is better than Comcast.  IMHO all these services are pretty lame but Comcast is the most complained about.